Our Promise: Your privacy matters. We collect only what's needed to help you find benefits, we don't sell your data, and we protect your information with industry-standard security.
1. Who We Are
Skoolie Resource Hub is operated by iCoach Solutions, a Life Financial Group Corporation ("we," "us," "our"), a company based in Washington State. We provide a free benefits screening service to help individuals discover assistance programs they may qualify for.
We don't share with advertisers — No targeted ads based on your screening.
We don't require an account — Use our tool anonymously if you prefer.
We don't store sensitive data longer than necessary — Screening data is auto-deleted after 90 days.
5. Information Sharing
We may share information only in these limited circumstances:
Service Providers: Companies that help us operate (hosting, analytics) under strict confidentiality agreements
Legal Requirements: If required by law, court order, or government request
Business Transfer: If we merge with or are acquired by another company
With Your Consent: If you explicitly ask us to share information with a partner organization
6. Data Security
We protect your information with:
Encryption in transit (HTTPS/TLS)
Encryption at rest for stored data
Access controls limiting who can view data
Regular security assessments
Employee training on data protection
No system is 100% secure. If we discover a breach affecting your data, we will notify you promptly.
7. Your Rights
You have the right to:
Access: Request a copy of data we have about you
Correction: Ask us to correct inaccurate information
Deletion: Request we delete your data
Opt-Out: Unsubscribe from communications at any time
Data Portability: Receive your data in a portable format
To exercise these rights, email [email protected]. We respond within 30 days.
8. Cookies and Tracking
We use minimal cookies:
Essential Cookies: Required for the site to function (session management)
Analytics Cookies: Help us understand how people use the site (anonymized)
We do not use tracking cookies for advertising. You can disable cookies in your browser settings.
9. Children's Privacy
Skoolie Resource Hub is not directed at children under 13. We do not knowingly collect information from children. If you believe a child has provided us information, contact us immediately and we will delete it.
10. California Residents (CCPA)
California residents have additional rights under the CCPA:
Right to know what personal information we collect
Right to delete personal information
Right to opt-out of sale (we don't sell data)
Right to non-discrimination for exercising your rights
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a new "Last Updated" date. Material changes will be communicated more prominently.